********, *********** and Insulting

I notified the bank some weeks ago of an issue I had with their new banking site and was told someone would call me to discuss. Needless to say no call and they have now discontinued the old site without fixing my issue, in addition I cannot access my beneficiaries on the new site so cannot make any payments. I have sent several emails to the Customer Complaints person with no response. Everybody is very polite and apologetic but nobody can change the procedures because they are not empowered to do so and I cannot get to the people that are. The Standard Bank systems and procedures are stupid and their customer service is non existent unless it is a purely standard issue. Banking is most definitely not Moving Forward and is not getting simpler in fact it gets more complex and time consuming every day. Twenty years ago I could do all my banking with one phone call that might last all of 20 minutes including hanging on, today it is almost impossible to do one thing with one phone call and I have to endure the inane call-centre voice over and identity check questions, often repeatedly. The title of this complaint is my take on the Standard Bank promo line.