Ignorance mastered by SBSA prestige desk

I am waiting since 21 February 2018 to get an answer on my email query send to your prestige desk. I followed up again on 4 January 2019 and really thought, after such ignorance, that this time there will be action. Instead prestige shunned my enquiry off to your securities department whom i assume will take 2019 to decide whether they want to respond or not. I even followed up a 3rd time on 11 January 2019 to both prestige and securities and no response to date. Your service is atrocious to say the least. My next stop is the ombudsman.