Ignorance and empty promises

After all the conversations, emails, service requests AND PROMISES SINCE MY PREVOUIS REPORT, the money as payable to my "GOLD CARD" FOR "TITANIUM CARD" WAS TRANSFERRED BY ME to non-existing "Gold card" in order to close whatever "gold, titanium card. I TODAY received a new statement indicating SBank is owing me money AGAIIIIN, thus the issue is STILLL the same old story, pleaaase I AGAIN is requesting CLOSE THIS NON EXISTING CARD or whatever card is still open. If I phone the poor consultant is just as confused as to money from gold to titanium card. All the SBank people I speak to admit this is as a result of SBank been in error. I now insist that this matter be urgently addressed and SBank to provide me with letter of closures for both GOLD CARD" FOR "TITANIUM CARD within 1 working day. I requested assistance from the Banking ombudsmen, and is not taking any further nonsense in this regard. I also HAVE opened a new account with FNB AS A RESULT OF THIS DRAGGING and frustrating ISSUE. The fact that I every time must speak to someone else and then start the investigation and really not know how to solve this issue- there is no personal contact person to email or phone do not make it easier.