IGNORANCE

I'm really not happy with the level of service that Standard bank ***** department is giving me. I reported a ***** case 3months ago. I have not had any response from them till now. I've been sending them emails and calling them almost everyday with no success. I spend two hours everyday trying to get ahlod of them at the bank directly through their work lines but they still have not answered or responded to any of my emails or calls. Why have a branch that does nothing. Why have a ***** department if it's not in function. I'm really not happy.