Ignition Group not representing Standard bank how they should (my humble take)

Standard bank Mobile is manned by a company called IGNITION GROUP Durban. I have worked for Standard bank for 30 years. My BIGGEST concern is that this company manning the Mobile business may just bring a company I have worked 30 years for in SERIOUS DISREPUTE. In my humble opinion the only thing this company have gotten right is answer the phone timeously. Always promises to call you back, never does, managers call back requested on more than one occasion, this never happened. From the beginning their systems were flawed (on my account). My billing which should be standard as staff is never the same, don't just take my word for it, ask the company for my statement since I took up the Standard bank sim, ask them for all my call recordings, and while you are at it ask them why would I be billed for delivery of the sim months later,,,,,,,on enquiry, according to the company, they "misplaced" my order number. How do you get that right, are you working manually with pen and paper. I have of late being promised a refund on over billing (probably no more than R100), that is not my issue, the apparent lack of commitment-feedback to clients on behalf of a 150 plus year old bank is my concern,,,,,,,,my blood has been blue for 30 Years, we have a reputation to uphold. Standard bank, please look into this before someone really gets angry and mess up our name. I am aggrieved. Thank you