ZM
Zintle M

1 reviews | Active since Dec 2022

27 Dec 2022, 23:49

IF YOU'RE BANKING WITH STANDARD BANK I URGE U U TO CHECK YOUR TRANSACTIONS!!!!

I have sent my self instant money for my self using the number which I'm banking with at standard bank.

I have made 2 transactions and out of the 2 transactions the transaction of R1000 was confirmed to be unredeemed by the standard bank consultant on the 24th.

Today I went to the standard bank ATM and the ATM told me that it's already redeemed, I then called standard bank instant money department where a lady by the name of mcdelene tolde that it was redeemed on the 24th of December at 14:34 at ShopRite and I was at the memorial service.

I set the pin on my own which I did not share with anyone , the question is who found my instant money coucher n meeiculously used knew the pin I inserted if it's not the consultant who assisted me nor anyone at standard bank.

I called again spoke with another consultant, requested the name of the person I spoke to and there's no record of the first consultant I spoke with on the 24th but she could get the call log of the second consultant.

The third consultant dropped the call, I had airtime on my phone and that was the last time I spoke with anyone from standard bank....

The question still stands. I did not share my pin with anyone, never lost my phone, standard bank has no record on the which shows that I spoke with bthe first consultant.......WHER IS MY MONEY STANDARD BANK?!!!!!

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Replies (1)
Standard Bank
Standard Bank's reply28 Dec 2022, 07:59
Official
Dear Zintle Mbanzi

Thank you for raising your concerns with us. We have escalated your matter and we can assure you that the Instant Money  Team has your query in hand and has prioritized a resolution for you. 

The team will be in touch with further feedback. 

Kind regards, 
Standard Bank Help Centre 
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