If you love incompetence and atrocious customer service then join Standard Bank

After being at FNB for many years I got accustomed to good customer service. I recently made the worse decision in my adult life by moving to Standard Bank because of a new home loan and good rates. I have been a customer for 2 months now and have logged 4 formal complaints (some of them did not even get a response). I have not logged a request or query that did not result in me following up 3-5 times on email with no responses, had to be bounced back and forth from call center to all center, needed to escalate multiple times to get anything done in the bank which the answer for is always "go to the branch" after 2 weeks or more. At all my years at FNB this has never been at the case. I am now at a point where I want to cancel my home loan after 2 months which will have a big financial impact on me and go to a different bank, ANY other bank even if I get worse interest rates just not have the frustration of dealing with this *********** bank. Standard bank is in a league of its own when it comes to horrible customer services and outdated process.