If you looking for bad service. Do business with this bank

This has got to be the most unprofessional bank ever. One of the reasons why I left them. I currently have 4 funeral policies with them and I have been calling since the beginning of October to talk to them regarding my policy and to inform that I am on maternity leave so I would like to make an payment for the missed premiums. They just put me on Hold and no one attends to the call. I guess the only time they are going to want to communicate is when the policy lapses and I lose my money.