If you don’t want us banking with you just say that.

Standard Bank’s DigiME system is a complete failure for foreign nationals and passport holders.

The bank is happy to take our money, open accounts for us, and apply all their banking fees, but the moment DigiME is required, suddenly passport holders are treated like unsupported customers.

The app is clearly designed only for South African ID holders. If you bank using a passport, permit, or foreign documentation, you are constantly blocked from accessing features, linking devices, verifying profiles, or recovering access to your account. Then you get sent from branch to branch because “the system cannot verify you.”

How does a major bank in 2026 launch a “digital identity” system that excludes a large portion of its own customer base?

Foreign nationals living and working legally in South Africa are not ******* users. We pass FICA checks. We provide valid documentation. Yet DigiME makes us feel like second-class customers who are not worth accommodating digitally.

This is not innovation. It is poor system design and digital ************** wrapped in the name of security.

Standard Bank needs to fix DigiME for passport holders urgently instead of pretending everybody in South Africa has a green ID book or smart ID card.