If you don't have anything nice to say... ***** about it on Hellopeter.

Issue 1 ATM failure: I deposited over 10k at an atm, and they refuse to pay me back the full amount that I deposited.

Issue 2 The new business banking platform. Trying to register for this has eaten up literal hours of this last week. It's not intuitive. The app doesn't want to ever work.

The business bankers phone at 6am, and 5pm and claim they will phone and they don't. I had to threaten them with the ombudsman to get any action taken. I think our business banker phoned at those times (over and over and over) as a way to show her boss she was trying to phone at least, but knew I would not answer as my business hours were communicated to them.

This has been the most exhausting and pointless month trying to register a profile of my life.

Also - why do I need a personal banking profile to bank on the app? Ridiculous. Why do I even need the app when it's A BUSINESS ACCOUNT!? Why can I not use my BUSINESS EMAIL for THE BUSINESS ACCOUNT. I dislike that they have all my private details now and assume it will just lead to a massive amount of spam in my life.

I confirm they were also unprofessional saying it's bad that I didn't have a personal account and rudely saying I sounded bad (I dealt with all of this while having flu - so I was a bit congested).

I hate that we have to use them.