If you care about your loved ones DO NOT have your last will and testament with Standard Bank Trust Limited

Dear Standard Bank, this problem is much bigger than just my issue, I have come across tons and I mean tons of people going through the same thing. I have emails and screen shots to prove the magnitude of the issue. Spouses who have lost a second income, people on the verge of loosing their homes, elderly people, crying out for help on social media and all they get is your generic responses and no actual help. People entrusted you to look after their loved ones and you are failing dismally to do so and day on day prove that there is just no care in the world. The amount of effort and money you spend on advertising and brand awareness shows where your priorities are and it is disheartening to see the same effort and resources are not put towards fixing a sinking ship that is Standard trust. This needs to be brought to the boards attention and some serious changes need to be made as you cannot continue to be treating grieving people in this manner. If nothing is done to improve than people should be made aware to move their business from Standard Bank as soon as possible. 24hrs have passed since I escalated to directors of Standard Trust- DIRECTORS. There is no sense of urgency, they show no signs of care or remorse, not even an acknowledgement. Standard trust cant even retain staff, Directors are only there for a few months, HOD resigns after 5 months. If you cant see the bigger issue here then I don't know. All these people suffering at your hands should rally together and show up at your offices together to demand service or start a Class action suite against Standard trust for loss and damages caused by the unexplained and unacceptable delays. Standard trust should compensate people and waive all administration and executorship fees. It shouldn't be to difficult to get 100's if not 1000's of people on board. I will be the first to sign up.