PP
Phoslinah P

1 reviews | Active since Mar 2023

17 Mar 2023, 14:31

If you can leave this bank we definitely getting our business out

They mistakenly put a default on my husband’s name , been trying to sort it out for two months , they have the paid up letter of the home loan we had with them and now they are also the ones declining us for the new house we trying to buy . They were very fast at putting the default without even verifying now we need to wait 6 months for something that shouldn’t have been there to be removed

0
Replies (2)
Standard Bank
Standard Bank's reply17 Mar 2023, 14:38
Official
Good day Phoslinah 

We understand your frustration and are here to help and this is not the level of service we strive for.

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply28 Mar 2023, 12:51
Official
Good day Phoslinah '

Thank you for giving an opportunity to assist on this matter.

Our team has responded to your husband with final feedback on this matter.

We trust this resolves your immediate concerns.

Have a great day further.

Kindest regards
Standard Bank Hello Peter Team 
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