If you are looking for a bank - DON'T CHOOSE STANDARD BANK

Standard Bank reduced their staff compliment over a year ago and assured customers that service levels would NOT be adversely affected - WHAT A JOKE!

I am a Private banking client and have been trying for 3 days to simply order forex - WITH NO SUCCESS I have called my relationship manager on numerous occasions - NO RESPONSE I have called her assistant numerous times - NO RESPONSE I have called the call centre 8 TIMES and these are the responses: 1. I cannot transfer you to the branch requested 2. The Branch has high call volumes and will not answer - THE ONLY TRUE WORD SPOKEN 3. Go into the branch, they will assist you - HAVE YOU NOT HEARD OF COVID???? 4. I will transfer you - CALL CUT 5. I will transfer you - CALL NEVER ANSWERED

How do Standard Bank even stay in business if this is their practice?

In my family alone we have over 17 personal accounts and 3 business accounts with Standard Bank, or should I say HAD. 35 Years as a loyal customer - OVER IN 3 days

I guess I will be calling another bank on Monday to move our personal accounts as well as my business accounts SHOCKING CUSTOMER SERVICE