If only the was an option of 0 stars , so disappointed 😞

On the 2nd of December 2025, around 10:00 am. I went to Westgate Mall to get a school stamp for my child.. When I got there ,I informed the consultant who assists customers when they got to the branch about my request and asked her where I can get assistance. She then informed me to go to any of the tellers, as the queue for customer service was very long. I went on to queue at teller 1. When I got the, the teller by the name of Genevieve, was very rude towards us. She kept telling us to move and stand a little bit further from the glass stopping what she was doing. I kept my cool and was polite as I thought that maybe she was just ensuring that her job was done. After standing for a full 20 mins, I was finally in front . I greeted her and told her what I needed, her response was " you stood all this time for just a stamp, please move away from here and go to teller 4 and ask them to assist you .", of which I went heart broken, and embarrassed with the tone she used , as she yelled in front of other customers and having to stand all those minutes only for her to dismiss me all because she felt that what I was doing was less important. I had to start the queue all over and waited for 10 minutes to get assited. I reported this incident to the manager on duty who just brushed me off and apologized on her behalf without him having to repremind her actions. I feel belittled ,undermined and so heartbroken. I can only imagine the voiceless people how they get treated by Genevieve . The consultant that managed to assist me, told me thet Genevieve always acts this way to customers. Can this matter be looked at urgently as she's definitely not living up to the values of Standard Bank which is focusing on serving customers, commitment to integrity, proactive and innovative work, and mutual respect...

Non of that was app**** by her. So disappointed 😞