if its not poor service its incompetence

I went to the bank to query my account transactions and debit orders. First and foremost I had to sit almost 2 hours to see a consultant whereby there were only 2 people working and bearing in mind its month end and they should accommodate the influx of people going to the bank. When I had to see the consultant I was appalled by the way I was being serviced, one cannot help out a client and then another consultant comes with another issue, whereas I had to wait again so they can finish what they are doing. With such dismay to only find out that the consultant that assisted me was *********** enough to only do one of my queries whereas I was told everything was sorted. Now I have to go back and do the same thing over again. This is such a disappointment to service delivery at its highest. To add salt to injury I was told that I would be contacted by standard bank as I initially complained on their facebook page about my grievances and still no call.