NL
Nkosana L
1 reviews | Active since May 2020
11 May 2020, 08:52
If it is not a sale they drop the call on you
Pathetic sales driven advisors, I have been on SBSA Funeral/Life cover, I have no idea of which it is, I have no access to my internet banking, I have been sending emails, they all say they transferring to the correct department, I have also wasted my time as this assistant Wendy calls as I had app**** for a personal loan online just to get them to call me back so I can get helped she literally drops the phone on me when I say I didn't want a loan I needed help with my account and knowing what I am billed for each month. I am disgusted to even be using you services
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
11 May 2020, 09:41Dear Nkosana
Thank you posting your comments.
We looking into your matter and feedback will be provided shortly.
Kind regards
Complaint Resolution Centre
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Kind regards
Complaint Resolution Centre
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Standard Bank's reply11 May 2020, 09:41
Official
Dear Nkosana
Thank you posting your comments.
We looking into your matter and feedback will be provided shortly.
Kind regards
Complaint Resolution Centre
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Kind regards
Complaint Resolution Centre
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NL
Nkosana L's updateReviewer Update
11 May 2020, 09:49Yes, I have lost count of how many times I have been told that via email, where the very first person responded once without addressing anything I have asked for help with instead told me whatever he wanted to tell me then terminated the email from your queue, so I have no confidence in your looking into things
NL
Nkosana L's update11 May 2020, 09:49
Reviewer Update
Yes, I have lost count of how many times I have been told that via email, where the very first person responded once without addressing anything I have asked for help with instead told me whatever he wanted to tell me then terminated the email from your queue, so I have no confidence in your looking into things
NL
Nkosana L's updateReviewer Update
12 May 2020, 18:06I take it you still looking into it since I have not heard anything from you ever since you said that, I mean I work in service and it never takes me this long when I am looking into something, I am actually fed up, you guys can keep deducting for funeral cover I never got docs for
NL
Nkosana L's update12 May 2020, 18:06
Reviewer Update
I take it you still looking into it since I have not heard anything from you ever since you said that, I mean I work in service and it never takes me this long when I am looking into something, I am actually fed up, you guys can keep deducting for funeral cover I never got docs for
Standard Bank's replyOfficial
18 May 2020, 13:34Hello Nkosana
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Complaint Resolution Centre
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Standard Bank's reply18 May 2020, 13:34
Official
Hello Nkosana
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Complaint Resolution Centre
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