If I said "Bad Service" I would be lying

I'm trying to increase the limit on my garage card which has been the same ever since I got it. Phoned StdBank card division to get how-to details and was told it would take 4 business days after I submitted the required docs & info. That was the 10th September.

After a week not getting any response I sent a message to the email shown on the credit card statement to query the progress of the application. Nothing, total absolute silence. A few days later I phoned the card division, and was informed that they could see my application on the system, and my query, but could give no reason as to why nothing was done. However, as my query was the last logged item, it would take up to 3 business days for a response. Again, nothing, silence, absolute silence. I phoned again a few days after I was supposed to get some response. Again, I was informed that they could not explain why nothing was done and could also not give me an answer as to when I could expect to get some response. But I was not to worry the last lady said - she will phone me they following day. Well, you've guessed it - nothing, silence..... Thought I would keep this shocking service out of the public domain and so I sent my complaint to the email that appears below every response StdBank gives. Again, you've guessed it..... I've had my current account with them since mid 1990. Maybe it's time to move on. It's now 3 weeks later, but it will be nice to get some verbal or written response.