AR
Amanda R

1 reviews | Active since Aug 2024

24 Oct 2016, 13:50

IDIOTIC INTERNET BANKING - DOWN AGAIN !!!!!!!!!!!!!!!!!

<p>When earlier this year (?) maybe late last year(?) standard bank AGAIN had a new internet banking option, I kept on using the old one BECAUSE E-V-E-R-Y-T-I-M-E in the past when they did a new option then the internet banking WOULD NOT WORK AT ALL !!!!!!!!!!!!!!!!! so I guess I lot of clients kept on (when they had the choice) to use the old system because of the same reason than me. this morning when I wanted to go into internet banking I saw that you now don't have the choic of going to the old one anymore and that the new one is now operational - BUT GUESS WHAT ??????????????? INTERNET IS DOWN ????????????????????????/ FIRSTLY STANDARD BANK SHOULD FIRE THE LOT !!!!!!!!!!!!!!!!! BECAUSE I AM F-E-D U-P WITH THIS **** - YOU ARE GOING TO LOSE A LOT OF CLIENTS BECAUSE AS MR MURPHY WANTS IT JUST WHEN YOU URGENTLY NEED TO DO INTERNET BANKING THEN IT IS NOT AVAILABLE !!!!!!!!!!!! I WONDER HOW LONG WILL IT BE T-H-I-S TIME? 3 DAYS???????</p>

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Replies (2)
Standard Bank
Standard Bank's reply25 Oct 2016, 09:30
Official

Good day Amanda

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply15 Nov 2016, 08:15
Official
Good day Amanda Thank you for your posting and allowing us an opportunity to investigate your complaint. This matter was allocated to a resolution specialist who will contact you to resolve your complaint. Kind regards Complaint Resolution Centre *** *** (fax) ***