PH
Paul H
1 reviews | Active since May 2011
22 Mar 2023, 13:52
Identifying what you are talking about !
Dear Standard Bank.
You continue to send me reminders to pay my accounts WITHOUT identifying which accounts you are referring too. Do you NOT understand the concept of identifying, to the client, which account you are referring too when instructing the client to pay their account? This is not Rocket Science ! There is no need to reveal the account number. Simply describing it as "the gold card" or "the silver card" would suffice !
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
22 Mar 2023, 13:55Dear Paul
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Mar 2023, 13:55
Official
Dear Paul
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
PH
Paul H's updateReviewer Update
22 Mar 2023, 14:19Dear Standard Bank.
Thank you for your reply.
Considering that this is the second time I am brining this matter to your attention it is highly doubtful that, as you say " We would like to make sure your matter is resolved as a priority. ".
Nevertheless, I give you the benefit of the doubt and will awake a call from Standard Bank.
Paul
Thank you for your reply.
Considering that this is the second time I am brining this matter to your attention it is highly doubtful that, as you say " We would like to make sure your matter is resolved as a priority. ".
Nevertheless, I give you the benefit of the doubt and will awake a call from Standard Bank.
Paul
PH
Paul H's update22 Mar 2023, 14:19
Reviewer Update
Dear Standard Bank.
Thank you for your reply.
Considering that this is the second time I am brining this matter to your attention it is highly doubtful that, as you say " We would like to make sure your matter is resolved as a priority. ".
Nevertheless, I give you the benefit of the doubt and will awake a call from Standard Bank.
Paul
Thank you for your reply.
Considering that this is the second time I am brining this matter to your attention it is highly doubtful that, as you say " We would like to make sure your matter is resolved as a priority. ".
Nevertheless, I give you the benefit of the doubt and will awake a call from Standard Bank.
Paul
Standard Bank's replyOfficial
22 Mar 2023, 14:21Good Day Paul
Rest assured our team is working around the clock to ensure that your query gets resolved
Our team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved
Our team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Mar 2023, 14:21
Official
Good Day Paul
Rest assured our team is working around the clock to ensure that your query gets resolved
Our team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved
Our team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***