ID NO.*** DEBITED TWICE ??????????????????????????REF NO. /REF

ID NO.*** DEBITED TWICE ??????????????????????????REF NO. /REF NO.*** I am getting highly frustrated by the lack of professionalism being demonstrated by Standard Bank right now and lack of response to my urgent request . This email was sent to you on the 05/10/2020

I NEED YOU TO REVERSE MY MONEY BACK TO MY FNB ACCOUNT .

MY CAR INSURANCE IS NOT IN AREARS ,WHY DID YOU DEBIT ME TWICE ??

MY AGREED DEBIT ORDER DATE WITH YOU IS THE 25TH MONTHLY ,FOR THE MONTH OF SEPTEMBER YOU DEBITED R2327.56 ON THE 23 SEP 2020 WHICH IS FINE ,AND THEN YOU DECIDE TO GO INTO MY ACCOUNT AGAIN ON THE 3RD OCTOBER 2020 TO DEBIT THE SAME AMOUNT WHY ?????

I NEED THAT MONEY TRANSFERRED BACK TO MY ACCOUNT IMMMEDIATELY OR ELSE I WILL BE TAKING THIS FURTHER WITH THE ombudsman AND ALL SOCIAL MEDIA PLATFORMS ,YOU GUYS NEED TO CALL ME BACK NOW AND I WANT MY MONEY NOW!!!

I SPOKE TO KELEBOHILE MATLALA IN THE VAF DEPARTMENT WHO KEPT ME ON HOLD FOR 15MINUTES ?????

AND FINALY I SPOKE TO :

PRECIOUSE MZACA VAF - ***

SHE ASSURED ME FEEDBACK BEFORE CLOSE OF BUSINESS TODAY AND THAT MY MONEY MIGHT BE REVERSED AS PER BELOW

Turnaround time 13/10/2020 ,THIS IS UNACCEPTABLE YOU PEOPLE WHERE SO QUICK TO TAKE MY MONEY OUT OF MY ACCOUNT AND NOW YOU TELLING ME ILL ONLY GET IT BACK 13/10/2020 ,I WANT THIS DONE TODAY

WHEN I CALLED YOU TO CHANGE BANKING DTEAILS FOR MY ACCOUNT ON THE 25 FEB 2020 ,I SPECIFICALLY NOTED THAT YOU MUST DEBIT THE FNB ACCOUNT PROVIDED ON THE 25TH MONTHLY ,WHO AOTHORISED A DEBIT ORDER TO GO OFF AFTER THIS DATE ????

MP MOTSAI *** /***

I called again on the 6/10/2020 to follow up myself because no one has bothered to call me back and let me know when I will be getting my refund back ..I spoke to MPHO TITJANE VAF department who told me my query was logged but there is no update on the notes made FOR a resolution ... AND KEPT ME HOLDING FOR 20MINUTES CAN SOMEONE REFUND MY MONEY BACK BEFORE I CAONTACT THE OMBUDSMAN ...SO MY OTHER DEBIT ORDERS DIDNT RUN THROUGH BECAUSE YOU DECIDED TO TAKE THE LITTLE MONEY THAT WAS LEFT IN MY ACCOUNT AND NOW I AM LIABLE FOR THOSE BANK CHARGES ,THE LACK OF URGENCY TO MY REQUEST IS PRETTY ALARMING AND I AM SO DISSAPOINTED IN YOUR SRVICE !!!!!!!!!!I NEED MY MONEY NOW DONT CALL ME TO TELL ME YOU HAVE RECEIVED MY QUERY ,CALL ME AND TELL ME WHAT TIME YOU WILL REFUND MY MONEY