ID ***** and Bank is not forthcoming on what I can do to increase my overdraft

I have been the victim of ID ***** and am needing to increase my overdraft facility however I cannot do this as my ID has been flagged. 1. I have had 2 accounts opened in my name, Jet and Cell C. Both have been cancelled now and confirmed by letter from both companies. 2. I have instructed (and am still waiting for confirmation) from both Cell C and Jet to confirm they have instructed the credit bureau to remove these accounts from my record 3. I have contacted and 2 weeks later am still waiting for SAFPS to send me the application form back so I get can the letter back from them so I can increase my overdraft 4. I have gone into the bank with all my documents and ID to prove who I am and still not getting any luck from Standard Bank to increase my overdraft.

I am incredibly frustrated as I am jumping through every hoop and over every hurdle everyone keeps giving me however no one seems to be willing to help me in return. All I need to do is increase my overdraft by R2000 which I am approved for but cannot further the application as my ID keeps flagging on the system.

I am getting no help from: Jet / Cell C to send me confirmation they have made contact with the credit bureau to remove the accounts from my name SAFPS to send me the application so I can get letter from them Standard Bank to find out what else I can possibly do to get this overdraft. I have mentioned on almost every mail to the Branch that I need this urgently. 2 weeks later and I have had no joy and urgency has turned to desperate.

Can my own bank not help me on a way forward???