ID booking at standard bank

Pathetic service yet again from standard bank. Been trying for weeks to get an ID booking at the two available branches yet it shows unavailable every single day. I contacted my prestige banker as well as the person in charge of it at simmonds street via e mail and no real help given only a an email address to contact the ID section but yet again no response from that dept.Discussed the matter with the complaints department for assistance who once Again gave me the email of this non existence person that works for standard bank iD section yet no reply. I have all the emails to prove my communication. I have been calling the branch as well as the direct line but this persons phone just rings.I am so sick of the bad service that standard bank keeps dishing out. Having this service at the bank was a matter of convenience for clients yet it seems that it’s faster and more successful to go to home affairs directly. FNB clients can call the bank directly and receive an appointment immediately. I have wasted money on data and calls trying to get hold of *********** people working at Standard Bank.