RG
Richard G
1 reviews | Active since May 2015
22 Mar 2019, 14:51
IBSupport is a waste of time
Never bother with Internet Banking Support, it's a waste of time.
If you send a mail to ********** you will be informed that a response will be sent within 48hours. This has been true 2 of 3 times so far, but it is unacceptable that every response I have sent is treated as a completely new enquiry, with at least 48 hours for the next response.
The third mail I sent received no response at all after 3 weeks.
It should not be this hard to sort out a simple login issue with the Banking App
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
23 Mar 2019, 07:07Hi Richard
Thank you for your comment.
One of consultants will be in contact with you as a matter of urgency.
Regards,
Complaint Resolution Centre
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Thank you for your comment.
One of consultants will be in contact with you as a matter of urgency.
Regards,
Complaint Resolution Centre
***
***
Standard Bank's reply23 Mar 2019, 07:07
Official
Hi Richard
Thank you for your comment.
One of consultants will be in contact with you as a matter of urgency.
Regards,
Complaint Resolution Centre
***
***
Thank you for your comment.
One of consultants will be in contact with you as a matter of urgency.
Regards,
Complaint Resolution Centre
***
***
RG
Richard G's updateReviewer Update
24 Apr 2019, 08:15Latest update:
Finally gained access to my banking app after a profile reset, but lost access to my savings accounts in the process; resolving this took another week.
Now all of my beneficiaries are gone because of the new profile. Great.
RG
Richard G's update24 Apr 2019, 08:15
Reviewer Update
Latest update:
Finally gained access to my banking app after a profile reset, but lost access to my savings accounts in the process; resolving this took another week.
Now all of my beneficiaries are gone because of the new profile. Great.