ibsupport - a big let down at standard bank internet banking

<p>....I have my e-statements arrive on time but can I view them on the standard bank secure app: Striata</p> <p> </p> <p>No....</p> <p> </p> <p>Jan 09 2017, I sent a request to ibsupport.</p> <p> </p> <p>Jan 14 2017 (almost a week) I have a reply......very sloooow response : (</p> <p> </p> <p>email from :Buhle Madlala -Customer Contact Centre E-mail Unit</p> <p> </p> <p>"Kindly be advised that I have escalated your query to our Specialist helpdesk for further assistance to this matter. Your reference number is: ********** 118"</p> <p> </p> <p>today: Jan 17 2017</p> <p> </p> <p>...So if anyone at standard bank has the time, could someone (repeating myself...again) please tell me why I cannot view my e-statements????</p> <p> </p> <p>....heads up - I was given a new card...could that be a possible "cause & effect"???</p> <p> </p> <p>Lets see how long it takes for someone at one of SA's first bank to wake up and assist.....emailing direct sure didn't light any fire crackers of interest.</p>