IB Support cant help

Item: Standard Bank
Rating: 1
Author: Michelle C

Spent over an hour yesterday getting my APP and On-Line banking sorting after YOU changed things. Today ALL MY BENEFICIARIES are gone and I am forced to either load them one by one or go into a bank; FIX IT! I have scheduled payments that go off

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

20 Dec 2019, 03:49

Hello Michelle,

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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Standard Bank's reply20 Dec 2019, 03:49

Official

Hello Michelle,

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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*** (fax)
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Michelle C's updateReviewer Update

20 Dec 2019, 08:01

I have sent an email to IB Support as well as Info@standardbank, I am going on leave and need this sorted out before the 23rd Dec 2019

Michelle C's update20 Dec 2019, 08:01

Reviewer Update

I have sent an email to IB Support as well as Info@standardbank, I am going on leave and need this sorted out before the 23rd Dec 2019

Standard Bank's replyOfficial

06 Jan 2020, 08:08

Dear Michelle

Thank you for posting your comments.

Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply06 Jan 2020, 08:08

Official

Dear Michelle

Thank you for posting your comments.

Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen
Complaint Resolution Centre
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