I won't pay the fee!

Item: Standard Bank
Rating: 1
Author: Nomfundo S

Went to your Sandton City branch two weeks ago. I asked them to cancel my 32 day instalment but keep the savings account open for later reactivation. They did not cancel the stop order yet want me to pay the early withdrawal fee. That isn't fair cause the cash would otherwise be in my account. Please listen to my conversation with the lady and cancel my 32day notice stop order immediately.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

03 Apr 2019, 17:07

Hi Nomfundo

Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
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Standard Bank's reply03 Apr 2019, 17:07

Official

Hi Nomfundo

Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
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Standard Bank's replyOfficial

10 Apr 2019, 08:45

Dear Nomfundo

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been resolved.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply10 Apr 2019, 08:45

Official