RE
Renaldo E
1 reviews | Active since Nov 2021
18 May 2022, 07:32
I wish to escalate complaint to OBSSA
Can ECRU please give me a ref number, that OBSSA, may look at my complaint ?
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
19 May 2022, 09:01Hello Renaldo
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We would like to get you sorted as soon as possible.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We would like to get you sorted as soon as possible.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply19 May 2022, 09:01
Official
Hello Renaldo
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We would like to get you sorted as soon as possible.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We would like to get you sorted as soon as possible.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
24 May 2022, 10:24Morning Renaldo
Our team has emailed you the correct reference number.
We trust this resolves your immediate concerns.
Our humble apologies for the delayed response.
Kind regards
Standard Bank Help Centre
***
Our team has emailed you the correct reference number.
We trust this resolves your immediate concerns.
Our humble apologies for the delayed response.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply24 May 2022, 10:24
Official
Morning Renaldo
Our team has emailed you the correct reference number.
We trust this resolves your immediate concerns.
Our humble apologies for the delayed response.
Kind regards
Standard Bank Help Centre
***
Our team has emailed you the correct reference number.
We trust this resolves your immediate concerns.
Our humble apologies for the delayed response.
Kind regards
Standard Bank Help Centre
***
RE
Renaldo E's updateReviewer Update
24 May 2022, 16:34Good day
I am not sure - The ref I mentioned (phone ref -) was wrong, hence I must wait for an e-mail with the correct ref or did you mean ref *** is correct ?
I am not sure - The ref I mentioned (phone ref -) was wrong, hence I must wait for an e-mail with the correct ref or did you mean ref *** is correct ?
RE
Renaldo E's update24 May 2022, 16:34
Reviewer Update
Good day
I am not sure - The ref I mentioned (phone ref -) was wrong, hence I must wait for an e-mail with the correct ref or did you mean ref *** is correct ?
I am not sure - The ref I mentioned (phone ref -) was wrong, hence I must wait for an e-mail with the correct ref or did you mean ref *** is correct ?
Standard Bank's replyOfficial
25 May 2022, 08:15Good day Renaldo
Trust you are well.
Here's a correct reference number provided by the Complaints Resolution Team.
We hope everything is in order.
Kind regards
Standard Bank Help Centre
***
Trust you are well.
Here's a correct reference number provided by the Complaints Resolution Team.
We hope everything is in order.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply25 May 2022, 08:15
Official
Good day Renaldo
Trust you are well.
Here's a correct reference number provided by the Complaints Resolution Team.
We hope everything is in order.
Kind regards
Standard Bank Help Centre
***
Trust you are well.
Here's a correct reference number provided by the Complaints Resolution Team.
We hope everything is in order.
Kind regards
Standard Bank Help Centre
***