ZS
Zaheer S
1 reviews | Active since Feb 2014
04 Aug 2020, 15:19
I wish I could give -5 stars.
I have requested historical statements on the 24th of June which I received 2 statements I did not ask for. I called on ***0 and requested again with ref number *** and only received 8 of 10. I called again ***0 ref no. *** and received nothing. I called again ***0 ref no. *** and received 1 of the 2 missing statements. NOW WHAT?? Cannot believe how useless people are at something so simple.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
04 Aug 2020, 16:05Dear Zaheer
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply04 Aug 2020, 16:05
Official
Dear Zaheer
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
ZS
Zaheer S's updateReviewer Update
05 Aug 2020, 10:42Thank you for the reply. By when can I expect the outstanding statement for the period 01 November 2019 to 19 November 2019?
ZS
Zaheer S's update05 Aug 2020, 10:42
Reviewer Update
Thank you for the reply. By when can I expect the outstanding statement for the period 01 November 2019 to 19 November 2019?
Standard Bank's replyOfficial
13 Aug 2020, 09:59Dear Zaheer
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been sorted out.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been sorted out.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply13 Aug 2020, 09:59
Official
Dear Zaheer
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been sorted out.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been sorted out.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
ZS
Zaheer S's updateReviewer Update
18 Aug 2020, 17:41Hi, Not sorted out. I picked up now that the requested statement for the period 01 July 2019 to 18 July 2019 instead received a statement for the period 01 July 2020 to 01 August 2020. I need the 2019 statement now because we are trying to finalise our books and your poor service is holding us up.
ZS
Zaheer S's update18 Aug 2020, 17:41
Reviewer Update
Hi, Not sorted out. I picked up now that the requested statement for the period 01 July 2019 to 18 July 2019 instead received a statement for the period 01 July 2020 to 01 August 2020. I need the 2019 statement now because we are trying to finalise our books and your poor service is holding us up.