I will never use STANDARD BANK again.

I bought my house in Raslouw through Standard Bank home loans and was told that I have to take out house insurance with them in order to get the loan. That was 7 years ago and I haven't missed even 1 payment. For 6 years I had NO claims what so ever. On 22 December 2014 we had a massive storm and a piece of my slab filled with water and the water ran over between the slab and the roof tiles. The slab has a drain but the water was just to much for it....the drain was sufficient for 6 years before but just could not cope with the storm. Water ran in every where damaging carpets and paint inside the house. Standard Bank just refused to pay. They sent an assessor from LP Projects there who decided even before he came that they were not to pay. Even worse he saw the water marks on my ceiling and while I was standing there he took my broom and said that he needs to check the ceiling and hit a great big hole in my ceiling......Slandered Bank refused to repair even the damage that their assessor did. They refuse to give me anything in writing but just says that they wont pay. They are the worse bank in the world and I would never use them again. I am actually moving my 2,7mil house loan.