I was told im using ********** id book at standard bank bluff

I went to standard bank bluff branch to open an account after a while of sitting there to be told by the lady who assisted me Suraya G that she can't open the account as my id did not pass the security tests to open the account. she told me my id lights up under the uv light and looks like a ********** id. I was so shocked as I also work at the bank and know the procedure, I have had this id since 2010 and I opened bank accounts with the same id, I am not sure if the standard bank employees know that there are ids that light up under the uv that does not mean that they are **********, I have tested this from clients ID's. I went to the DHA twice for a new id as she suggested only to be told they are taking a certain number of people per day. I went to another branch only to find out that she flagged me as if I am a ********. this service is so disappointing and, I am sure there are other security features to check on an id you should consider BIOMETRIC.