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Xolile Y
1 reviews | Active since Nov 2017
01 Nov 2021, 19:03
I was ****med
On 28th of September 2021 I was ****med R11333.33 R10000 of was ****med to the Luno account and R1333.33 I was told that it's debit cheque nothing that they can do about it and I reported to the ***** department and it is a month now nothing happened and they are busy sending messages that are busy with it now. I think it is time me that I must my money to else where.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
02 Nov 2021, 02:24Hello Xolile,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply02 Nov 2021, 02:24
Official
Hello Xolile,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
*** (fax)
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Xolile Y's updateReviewer Update
02 Nov 2021, 12:40Since I have started working its my 1st time being ****med its my 1st time that I must call the company which I dont know anything about how such a big bank like STANDARD BANK fail to cancel that transaction i dont have trust in you I just want my money and I will take my salary else where maybe they will respect my money.
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Xolile Y's update02 Nov 2021, 12:40
Reviewer Update
Since I have started working its my 1st time being ****med its my 1st time that I must call the company which I dont know anything about how such a big bank like STANDARD BANK fail to cancel that transaction i dont have trust in you I just want my money and I will take my salary else where maybe they will respect my money.
Standard Bank's replyOfficial
04 Nov 2021, 09:54Dear Xolile Y
Thank you for posting your comments.
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply04 Nov 2021, 09:54
Official
Dear Xolile Y
Thank you for posting your comments.
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Kind regards
Clint Petersen
Complaint Resolution Centre
***
XY
Xolile Y's updateReviewer Update
18 Nov 2021, 23:18It's been three months NOW since I've lost my money in standard bank's nothing has been done by the *********** STANDARD BANK I trusted you with my money I've got early retirement with liberty life I've got life cover with liberty life I've lost lot of money yah neh STANDARD BANK
XY
Xolile Y's update18 Nov 2021, 23:18
Reviewer Update
It's been three months NOW since I've lost my money in standard bank's nothing has been done by the *********** STANDARD BANK I trusted you with my money I've got early retirement with liberty life I've got life cover with liberty life I've lost lot of money yah neh STANDARD BANK