RJ
Ronelda J
1 reviews | Active since Dec 2017
26 Sept 2024, 18:18
I was notified by Standard Bank that my credit card was due for renewal
I was notified by Standard Bank that my credit card was due for renewal. I was instructed to request a new card via the banking app, which I did. I had to choose a delivery date and time, which was today, 26 September between 8h00 and 10h00. I made sure my address was correct, yet no card was delivered. I suspect this debacle will now cost me hours of trying to figure out how to get my new card.
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Standard Bank's replyOfficial
27 Sept 2024, 07:03Dear Ronelda
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply27 Sept 2024, 07:03
Official
Dear Ronelda
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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