I was holding on the line to speak to an agent for almost 25 minutes

I was holding on the line to speak to an agent for almost 25 minutes. When I finally got to an agent named Karabo that refused to give his surname. He was arrogant and hung the phone up seeing that I am at the wrong department. And that I shouldn't waste his time. I WILL NOT do any type of business with standard bank again. Thanks to Karabo's lack of customer service