LV
Lindy V

1 reviews | Active since Oct 2013

12 Aug 2016, 08:49

I was given access to another person's financial information by mistake

<p>I could not download the IT3Bs for our moneymarket accounts, so I phoned Standard Bank and, after the normal security checks, was told that they would be emailed to me. After a few days I received one of them. The other was for the current account, so it was not what I asked for. I asked for the correct information to be sent to me. After waiting nearly a week I was sent the financial information of a person that I have never heard of before. I now have access to his name, address, information on several of his accounts, and his identification number (whatever this means). He is lucky that I am honest and that I do not intend to make ******* use of this information. I wonder who got our information and if that person will be as honest as I am.</p>

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Replies (2)
Standard Bank
Standard Bank's reply12 Aug 2016, 13:16
Official

Good day Lindy

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply16 Aug 2016, 08:15
Official

Dear Lindy

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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