MN
Moosa N
1 reviews | Active since Jan 2015
19 Oct 2022, 15:05
I WAS DE*****ED STANDARD BANK WORST BANK EVER
I have been a loyal Client of Standard Bank for over 15yrs. But the disdain I received from the ***** department and management at Standard Bank left me with so much anger & regret as to why I banked with them. On the 20th June 2022 at Festival Mall I was ****** of my phone. I blocked my phone and sim immediately. The ********* accessed my online banking managed to unlock my Standard bank account and drained all my savings (R150000.00). I am unemployed since 2020 June because of the Pandemic. I am a mom with 2 kids. I Have been violated by the ********* as well as Standard bank because they have no idea as to how my account was accessed and all they keep telling me is SORRY that my money is gone. Management sent me an email expressing how crime has gone up and they have no idea how my account was accessed and how smart ******** are.......... I was left feeling might as well have kept my money under my mattress. I trusted Standard Bank with my money and now I am about to loose my house to the same bank and yet my money was lost in there trust. I am disappointed in Standard Bank and there systems that safe guard crime because they are not doing there Job and me and my Kids will soon be homeless. What do I do?????????????????? WORST OF ALL the Constable investigating my case is also struggling to find assistance from the ***** department... I never received email confirmation of payment or a call to verify if I was really the one making the payments.
Helpful (0)
Replies (10)0
Replies (10)
Standard Bank's replyOfficial
19 Oct 2022, 15:14Dear Moosa Ngobeni
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply19 Oct 2022, 15:14
Official
Dear Moosa Ngobeni
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
MN
Moosa N's updateReviewer Update
20 Oct 2022, 05:43I assume this is a automated message which has no value to me. I want my money back.
Standard bank is just as bad as the ******** to me and you are a ****.
I want people to know the kind of Bank you are and the service you provide is the worst ever and should not trust you with there hard earned money because there are no safety measures @ Standard bank.
You need to improve and get innovative safety against cyber crime and not put ure hands up and say you don’t know.
We trust Standard Bank with our money and is not save with you. No where does it say in your policy document bank at own risk.
Standard bank is just as bad as the ******** to me and you are a ****.
I want people to know the kind of Bank you are and the service you provide is the worst ever and should not trust you with there hard earned money because there are no safety measures @ Standard bank.
You need to improve and get innovative safety against cyber crime and not put ure hands up and say you don’t know.
We trust Standard Bank with our money and is not save with you. No where does it say in your policy document bank at own risk.
MN
Moosa N's update20 Oct 2022, 05:43
Reviewer Update
I assume this is a automated message which has no value to me. I want my money back.
Standard bank is just as bad as the ******** to me and you are a ****.
I want people to know the kind of Bank you are and the service you provide is the worst ever and should not trust you with there hard earned money because there are no safety measures @ Standard bank.
You need to improve and get innovative safety against cyber crime and not put ure hands up and say you don’t know.
We trust Standard Bank with our money and is not save with you. No where does it say in your policy document bank at own risk.
Standard bank is just as bad as the ******** to me and you are a ****.
I want people to know the kind of Bank you are and the service you provide is the worst ever and should not trust you with there hard earned money because there are no safety measures @ Standard bank.
You need to improve and get innovative safety against cyber crime and not put ure hands up and say you don’t know.
We trust Standard Bank with our money and is not save with you. No where does it say in your policy document bank at own risk.
Standard Bank's replyOfficial
20 Oct 2022, 07:57Good Morning Moosa
Please be advised that our team is still investigating on this matter.
We will definitely reach out to you as soon as we receive feedback.
Our sincere apologies for the inconvenience caused.
Kindest regards
Please be advised that our team is still investigating on this matter.
We will definitely reach out to you as soon as we receive feedback.
Our sincere apologies for the inconvenience caused.
Kindest regards
Standard Bank Hello Peter Team
Standard Bank's reply20 Oct 2022, 07:57
Official
Good Morning Moosa
Please be advised that our team is still investigating on this matter.
We will definitely reach out to you as soon as we receive feedback.
Our sincere apologies for the inconvenience caused.
Kindest regards
Please be advised that our team is still investigating on this matter.
We will definitely reach out to you as soon as we receive feedback.
Our sincere apologies for the inconvenience caused.
Kindest regards
Standard Bank Hello Peter Team
MN
I have been a loyal Client of Standard Bank for over 15yrs.
But the disdain I received from the ***** department and management at Standard Bank left me with so much anger & regret as to why I banked with them.
On the 20th June 2022 at Festival Mall I was ****** of my phone.
I blocked my phone and sim immediately.
The ********* accessed my online banking managed to unlock my Standard bank account and drained all my savings (R150000.00).
I am unemployed since 2020 June because of the Pandemic.
I am a mom with 2 kids.
I Have been violated by the ********* as well as Standard bank because they have no idea as to how my account was accessed and all they keep telling me is SORRY that my money is gone. Management sent me an email expressing how crime has gone up and they have no idea how my account was accessed and how smart ******** are..........
I was left feeling might as well have kept my money under my mattress.
I trusted Standard Bank with my money and now I am about to loose my house to the same bank and yet my money was lost in there trust.
I am disappointed in Standard Bank and there systems that safe guard crime because they are not doing there Job and me and my Kids will soon be homeless.
What do I do??????????????????
WORST OF ALL the Constable investigating my case is also struggling to find assistance from the ***** department...
I never received email confirmation of payment or a call to verify if I was really the one making the payments.
Moosa N's updateReviewer Update
16 Nov 2022, 21:36 I WAS DE*****ED STANDARD BANK WORST BANK EVER
I have been a loyal Client of Standard Bank for over 15yrs.
But the disdain I received from the ***** department and management at Standard Bank left me with so much anger & regret as to why I banked with them.
On the 20th June 2022 at Festival Mall I was ****** of my phone.
I blocked my phone and sim immediately.
The ********* accessed my online banking managed to unlock my Standard bank account and drained all my savings (R150000.00).
I am unemployed since 2020 June because of the Pandemic.
I am a mom with 2 kids.
I Have been violated by the ********* as well as Standard bank because they have no idea as to how my account was accessed and all they keep telling me is SORRY that my money is gone. Management sent me an email expressing how crime has gone up and they have no idea how my account was accessed and how smart ******** are..........
I was left feeling might as well have kept my money under my mattress.
I trusted Standard Bank with my money and now I am about to loose my house to the same bank and yet my money was lost in there trust.
I am disappointed in Standard Bank and there systems that safe guard crime because they are not doing there Job and me and my Kids will soon be homeless.
What do I do??????????????????
WORST OF ALL the Constable investigating my case is also struggling to find assistance from the ***** department...
I never received email confirmation of payment or a call to verify if I was really the one making the payments.
MN
Moosa N's update16 Nov 2022, 21:36
Reviewer Update
I WAS DE*****ED STANDARD BANK WORST BANK EVER
I have been a loyal Client of Standard Bank for over 15yrs.
But the disdain I received from the ***** department and management at Standard Bank left me with so much anger & regret as to why I banked with them.
On the 20th June 2022 at Festival Mall I was ****** of my phone.
I blocked my phone and sim immediately.
The ********* accessed my online banking managed to unlock my Standard bank account and drained all my savings (R150000.00).
I am unemployed since 2020 June because of the Pandemic.
I am a mom with 2 kids.
I Have been violated by the ********* as well as Standard bank because they have no idea as to how my account was accessed and all they keep telling me is SORRY that my money is gone. Management sent me an email expressing how crime has gone up and they have no idea how my account was accessed and how smart ******** are..........
I was left feeling might as well have kept my money under my mattress.
I trusted Standard Bank with my money and now I am about to loose my house to the same bank and yet my money was lost in there trust.
I am disappointed in Standard Bank and there systems that safe guard crime because they are not doing there Job and me and my Kids will soon be homeless.
What do I do??????????????????
WORST OF ALL the Constable investigating my case is also struggling to find assistance from the ***** department...
I never received email confirmation of payment or a call to verify if I was really the one making the payments.
MN
Moosa N's updateReviewer Update
18 Nov 2022, 08:40The Fact that you would reply privately after mentioning my name and Surname now is surprising.
I never once mentioned my full name and you guys did and now you want to reply privately with a "regret how the matter turned out"
When will I get my money back who Is paying me back?
Standard bank has failed to protect my money now you tell me my money is gone and all your managers keep sending me are apology emails.
That will not feed my children...
How did they access the Standard bank app ?
Clearly there is no safety on the app, everything with you guys is at your own risk.
Standard Bank does not protect its customers
Standard Bank is the WORST Bank in South Africa.
I never once mentioned my full name and you guys did and now you want to reply privately with a "regret how the matter turned out"
When will I get my money back who Is paying me back?
Standard bank has failed to protect my money now you tell me my money is gone and all your managers keep sending me are apology emails.
That will not feed my children...
How did they access the Standard bank app ?
Clearly there is no safety on the app, everything with you guys is at your own risk.
Standard Bank does not protect its customers
Standard Bank is the WORST Bank in South Africa.
MN
Moosa N's update18 Nov 2022, 08:40
Reviewer Update
The Fact that you would reply privately after mentioning my name and Surname now is surprising.
I never once mentioned my full name and you guys did and now you want to reply privately with a "regret how the matter turned out"
When will I get my money back who Is paying me back?
Standard bank has failed to protect my money now you tell me my money is gone and all your managers keep sending me are apology emails.
That will not feed my children...
How did they access the Standard bank app ?
Clearly there is no safety on the app, everything with you guys is at your own risk.
Standard Bank does not protect its customers
Standard Bank is the WORST Bank in South Africa.
I never once mentioned my full name and you guys did and now you want to reply privately with a "regret how the matter turned out"
When will I get my money back who Is paying me back?
Standard bank has failed to protect my money now you tell me my money is gone and all your managers keep sending me are apology emails.
That will not feed my children...
How did they access the Standard bank app ?
Clearly there is no safety on the app, everything with you guys is at your own risk.
Standard Bank does not protect its customers
Standard Bank is the WORST Bank in South Africa.
MN
Moosa N's updateReviewer Update
18 Nov 2022, 10:20Escalate it all you want that is not my concern, my money is how did someone gain access if the the app is password protected I have never shared my pin not even my partner.
Why where there NO SAFETY measures in place if Standard Bank if you are aware as you put it "of the increase of cyber crimes" and you chose to do nothing about it and yet you expect clients and loyalty from your clients.... after we have been ******.
Someone with answers better ANSWER.
Why where there NO SAFETY measures in place if Standard Bank if you are aware as you put it "of the increase of cyber crimes" and you chose to do nothing about it and yet you expect clients and loyalty from your clients.... after we have been ******.
Someone with answers better ANSWER.
MN
Moosa N's update18 Nov 2022, 10:20
Reviewer Update
Escalate it all you want that is not my concern, my money is how did someone gain access if the the app is password protected I have never shared my pin not even my partner.
Why where there NO SAFETY measures in place if Standard Bank if you are aware as you put it "of the increase of cyber crimes" and you chose to do nothing about it and yet you expect clients and loyalty from your clients.... after we have been ******.
Someone with answers better ANSWER.
Why where there NO SAFETY measures in place if Standard Bank if you are aware as you put it "of the increase of cyber crimes" and you chose to do nothing about it and yet you expect clients and loyalty from your clients.... after we have been ******.
Someone with answers better ANSWER.
Standard Bank's replyOfficial
19 Nov 2022, 07:31Dear Moosa Ngobeni
Kindly note that the reason our team responded privately was to reference the outcome provided to you by our Customer Resolutions Team.
Regarding your personal details, this information was provided by yourself when you reached out to Hello Peter evidence of such is quoted below
Full name:Moosa Ngobeni
Kindly note that the reason our team responded privately was to reference the outcome provided to you by our Customer Resolutions Team.
Regarding your personal details, this information was provided by yourself when you reached out to Hello Peter evidence of such is quoted below
Full name:Moosa Ngobeni
ID:##############
Email:###########
Mobile:##########
Review source:Organic
Ref number:Not provided
Place of incident:Festival Mall
Kindly refer the outcome of this matter to the Banking Ombudsman as the outcome of the case was finalized.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply19 Nov 2022, 07:31
Official
Dear Moosa Ngobeni
Kindly note that the reason our team responded privately was to reference the outcome provided to you by our Customer Resolutions Team.
Regarding your personal details, this information was provided by yourself when you reached out to Hello Peter evidence of such is quoted below
Full name:Moosa Ngobeni
Kindly note that the reason our team responded privately was to reference the outcome provided to you by our Customer Resolutions Team.
Regarding your personal details, this information was provided by yourself when you reached out to Hello Peter evidence of such is quoted below
Full name:Moosa Ngobeni
ID:##############
Email:###########
Mobile:##########
Review source:Organic
Ref number:Not provided
Place of incident:Festival Mall
Kindly refer the outcome of this matter to the Banking Ombudsman as the outcome of the case was finalized.
Kindest regards,
Standard Bank Social Media Team
MN
Moosa N's updateReviewer Update
22 Nov 2022, 14:18I have never given my name & surname that's you or this platform.
With that said - Public service announcement do not bank with ................... If you do so at your own risk basically that's what it comes down to. YOU can not trust them with your money and life's savings , they are just as BAD as the ********* only difference is they have a office, logo.
With that said - Public service announcement do not bank with ................... If you do so at your own risk basically that's what it comes down to. YOU can not trust them with your money and life's savings , they are just as BAD as the ********* only difference is they have a office, logo.
MN
Moosa N's update22 Nov 2022, 14:18
Reviewer Update
I have never given my name & surname that's you or this platform.
With that said - Public service announcement do not bank with ................... If you do so at your own risk basically that's what it comes down to. YOU can not trust them with your money and life's savings , they are just as BAD as the ********* only difference is they have a office, logo.
With that said - Public service announcement do not bank with ................... If you do so at your own risk basically that's what it comes down to. YOU can not trust them with your money and life's savings , they are just as BAD as the ********* only difference is they have a office, logo.
MN
Moosa N's updateReviewer Update
22 Nov 2022, 14:22 A public service announcement (PSA) is a message in the public interest disseminated by the media without charge to raise public awareness and change.
MN
Moosa N's update22 Nov 2022, 14:22
Reviewer Update
A public service announcement (PSA) is a message in the public interest disseminated by the media without charge to raise public awareness and change.
Standard Bank's replyOfficial
22 Nov 2022, 14:56Good day Moosa
We refer to our last response on this matter.
Please refer this matter to the Banking Ombudsman.
Our sincere apologies for the inconvenience.
Kindest regards,
We refer to our last response on this matter.
Please refer this matter to the Banking Ombudsman.
Our sincere apologies for the inconvenience.
Kindest regards,
Standard Bank Help Centre
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Standard Bank's reply22 Nov 2022, 14:56
Official
Good day Moosa
We refer to our last response on this matter.
Please refer this matter to the Banking Ombudsman.
Our sincere apologies for the inconvenience.
Kindest regards,
We refer to our last response on this matter.
Please refer this matter to the Banking Ombudsman.
Our sincere apologies for the inconvenience.
Kindest regards,
Standard Bank Help Centre
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