1 reviews | Active since May 2016

19 Dec 2016, 15:11

I warned YOU!

<p>I contacted you about reducing my revolving loan almost 2 weeks ago and I am still waiting for an answer. I can’t count how many times I've had to call YOU to find out. You keep telling me the loan I had is still there and still available but I told you I DONT WANT THAT MUCH or is that the real issue here??????????? Are you that hard up for people to lend from you that you use stall tactics!!!!!!!!!!!!!</p> <p>You have cost me to lose an item of which there was only 1 available and I made that very clear the last time I called. All I get is “we are still waiting for an answer Mrs Vosloo”…REALLY???????????!!!!!!!!!!!!!!!!!</p> <p>I despise this site but you leave a client NO choice but to take matters this far</p> <p>How can it take you almost 2 weeks to make a decision on giving me a lessor amount I had before???????????????</p>

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Replies (4)
Standard Bank
Standard Bank's reply20 Dec 2016, 10:43
Official

Good day Alida Vosloo

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Best regards,

Standard Bank
Standard Bank's reply20 Dec 2016, 16:19
Official

Good day Alida Vosloo

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Best regards,

's update30 Dec 2016, 11:19
Reviewer Update

Although this took an unreasonably long time to resolve, I just want to thank Flatter and Natalie from the branch for staying in touch and Clint for mailing me to let me know it was being looked into at a higher level

Standard Bank
Standard Bank's reply30 Dec 2016, 13:27
Official

Dear Alida Vosloo

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been resolved.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Best regards,