I want to close my account please....Help

I called Standard bank call centre to instruct them to close my account and they said it is done but to my surprise the account is still going...I think they want want me to pay bank charges for an account I no longer need.<br> <br> I am running away from Standard bank because they are so insensitive to their clients, I wasted 7 years of my life banking with them...and I regret every day I spent with them.<br> <br> call me standard bank to close this \prestige"account as instructed"""