I want to cancel this account

I went to the branch on Monday to reverse the debit order that went off to my account and I always asked to make stop order on my account with this debit order because I didn't give any permission for this debit order to go off every month on my account. Yesterday I called to make follow up with my money the lady I spoke to she said she don't see any thing on the system maybe the notification will be sent to me and my money will be on my account it will be sent later yesterday, I waited until now that means the lady who assisted me didn't reserve my money R178 from monitor 24/7 please I'm still saying stop this debit order and also I want to cancel this account I will go to other bank that will appreciate me as a customer.