1 reviews | Active since Jan 2015
I want the R130 honoring fee reversed
<p>I have been charged a R130 honoring fee by Standard Bank. I called the call centre and they refuse to reverse it. I'm mad because I check my balance before I spend money - but I can't trust the Standard Bank balances and they still charge me honoring fees!!! For example, I made a payment of R40.33 on 08 June. My bank statement now says that my balance was R2 087.59 that day but I made that R40 payment to make the balance zero. I still have the SMS for the payment which shows me that the balance was <span style="text-decoration: underline;"><strong>R0</strong></span>. Then I suddenly had money showing in my bank account the next day - when no deposits had been made. So I took the balance the account gave me that day and paid Telkom and bought some things. Now I'm suddenly on -R301 in my account - but one SMS I got that day told me I had R72.50 after the Telkom payment (the first of three) that morning and the last SMS told me I had a R40.33 (after spending much more than R32.17). I don't seem to have received any SMS for the second transaction at all. Standard Bank, I have these SMSs if you would like to see them. WHAT SHOULD I RELY ON BEFORE I SPEND MY MONEY??????? It isn't fair to give me the wrong information and then charge me an absolutely ridiculous fee of R130. I want that honoring fee reversed and I want to know what is the most reliable balance.</p>
Good day Monique
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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********** (fax)
**********Good day Monique
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********Please also look at the available balance on my homeloan - which is showing R13 000 less in the available balance online than it showed me yesterday. No transactions have been made since 2 June as I'm waiting for it to be approved as an access bond ...
Please also look at the available balance on my homeloan - which is showing R13 000 less in the available balance online than it showed me yesterday. No transactions have been made since 2 June as I'm waiting for it to be approved as an access bond ...
Dear Monique
Thank you once again for your posting.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Monique
Thank you once again for your posting.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Clint
You said that the honouring fee would be reversed but it is still there - has been since 10 June. I've emailed you twice about this with no response. So here we are on HelloPeter again ...
Dear Clint
You said that the honouring fee would be reversed but it is still there - has been since 10 June. I've emailed you twice about this with no response. So here we are on HelloPeter again ...
