MR
Monique R

1 reviews | Active since Jan 2015

14 Jun 2016, 15:38

I want the R130 honoring fee reversed

<p>I have been charged a R130 honoring fee by Standard Bank. I called the call centre and they refuse to reverse it. I'm mad because I check my balance before I spend money - but I can't trust the Standard Bank balances and they still charge me honoring fees!!! For example, I made a payment of R40.33 on 08 June. My bank statement now says that my balance was R2 087.59 that day but I made that R40 payment to make the balance zero. I still have the SMS for the payment which shows me that the balance was <span style="text-decoration: underline;"><strong>R0</strong></span>. Then I suddenly had money showing in my bank account the next day - when no deposits had been made. So I took the balance the account gave me that day and paid Telkom and bought some things. Now I'm suddenly on -R301 in my account - but one SMS I got that day told me I had R72.50 after the Telkom payment (the first of three) that morning and the last SMS told me I had a R40.33 (after spending much more than R32.17). I don't seem to have received any SMS for the second transaction at all. Standard Bank, I have these SMSs if you would like to see them. WHAT SHOULD I RELY ON BEFORE I SPEND MY MONEY??????? It isn't fair to give me the wrong information and then charge me an absolutely ridiculous fee of R130. I want that honoring fee reversed and I want to know what is the most reliable balance.</p>

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Replies (4)
Standard Bank
Standard Bank's reply15 Jun 2016, 06:19
Official

Good day Monique

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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MR
Monique R's update15 Jun 2016, 08:52
Reviewer Update

Please also look at the available balance on my homeloan - which is showing R13 000 less in the available balance online than it showed me yesterday. No transactions have been made since 2 June as I'm waiting for it to be approved as an access bond ...

Standard Bank
Standard Bank's reply21 Jun 2016, 07:56
Official

Dear Monique

Thank you once again for your posting.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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MR
Monique R's update30 Jun 2016, 15:19
Reviewer Update

Dear Clint

You said that the honouring fee would be reversed but it is still there - has been since 10 June. I've emailed you twice about this with no response. So here we are on HelloPeter again ...