I WANT THE CEO OR SOME HEAD OF INSURANCE

Good day <br> <br> I have lodged a claim in Oct for a leak in my ceiling after my geyser was completely repaired in April 2015.<br> they asked me to pay the excess which I did to the plumbers.<br> he went out and in less than 24 hours my leak hasn't stopped and was told I need to open new claim and pay excess again. I was furious and complained to every agent I spoke to and then was told I don't have to pay and it will be waived. new plumbers appointed and he went out to carry on with claim, he also advise the previous plumbers done a **** job and I need to do an audit check. awaiting the go ahead from standard bank they said I need to pay him again. I just called and asked for a manager now in claims department and was told they not available in a meeting and couldn't or didn't want to give me a manager - I spoke to Monica from claims and asked for ronelle hayman. she was so unhelpful and told me that I appointed my own plumbers - what BS - im getting sms from stdbank advising who will contact me - WHAT THE HELL IS GOING ON - FIX MY LEAK - GET SOMEONE TO CALL ME WHO KNOWS WHATS GOING ON - I DONT WANT 10 000 AGENTS