1 reviews | Active since Dec 2016
I want R132 honouring fee refund!!
I am VERY disappointed in the HIDDEN fees policy of Standard Bank. I swiped my cheque card on 23 March for an amount of R300. At the time there was sufficient funds in my account as I received an SMS instantly. However, on my statement it shows the transaction was debited on 26 March and on 27 March I was charged an honouring fee of R132.00! This is *****ing my money!! If there was sufficient funds the day of the transaction when it immediately was debited from my account, why must I pay a penalty 4 days later??!! I demand a refund for this R132. I do not want default responses - I expect action taking place. Maybe I should take this matter to the newspapers and Ombudsman?! Please don't try to contact me via telephone as I don't have time to waste speaking to *********** consultants telling me what I already know. Please respond via e-mail.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved.
Kind regards
Complaint Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved.
Kind regards
Complaint Resolution Centre
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