I want my refund

I requested a recall of money I paid to a Nedbank account in error. the request was logged on the 2/04 at the Forest Hill City branch. I then followed up with the call centre on the 7/04 to check on progress. Nothing was done as yet as they had not received the request form as yet and the call centre transferred me to Zanele at Forest Hill who in our conversation advised me to rather ask the person I made the deposit to, to refund me directly and cancel the recall request. I took her advise, called the person and we arranged for payment privately. I then called back after 10minutes to cancel the recall request. I received and SMS same day confirming that the service request was cancelled. I was surprised to get a call from the bank on the 13/04 to advise the recall was unsuccessful???. I was confused because that query was closed a week earlier and today I get a recall charge of R290 deducted from my bank account. Standard Bank please refund me as this query was closed before a recall was even sent to Nedbank and as far as I know you did not receive the form!! I'm totally unimpressed with your lack of internal communication. I WANT MY REFUND TODAY!!