I want my money from standard bank

I hate standard bank because the management doesn't care about clients. My money went missing on their ATM last year November 2018 while I was deposing it. I ran to the nearest bank to report that, since then I've been in and out of standard bank following my case and it's been 6 months now. The person who was supposed to help me is Smale Maxine who is unprofessional and a ****. Maxine **** to me saying that he/she is going to send me ombudsman letter on the 20th of February 2019 of which I never received it. At the moment I'm sick and tired of visiting standard bank because management take people for a joke so now I want my money as soon as possible. I've been patient enough waiting for Smale Maxine to solve this matter so standard bank give me back my R3,650.00