I want my money

I have an account with this company and I'm not very happy I have been complaining about their ridiculous charges on an account I was told only had an R5 monthly charge, I have this stupid My Mo account and they are charging ridiculous amounts and they can not even explain as to why I'm charged so much and they won't compensate me my hard-earned money. I am so angry because I was using this second account as my savings account but I have been losing amounts from R275 to R300 without any ****ing explanation. What I hate is the fact that they are ****s and ******* I wanted to close the darm account and I was refused.