I want my money back in to my account immediately!

I'm so disgusted by the way standard bank deals with matters like mine.. oh sorry..They not dealing at all..They never contacted me once after I called and emailed and went into a branch...no response! no feedback at all...! I called standard bank wanting to get my personal loan balance wanting to settle my account. .The agent provided me with the amount account and reference number...I called in 1week later after making the payment wanting to get a paid up letter and the agents tells me that it's not reflecting so I go into a branch and they tell me that the account details the agent gave me is a closed account because the account was in arrears it was no longer with standard bank but with the lawyers and the payment needed to be made to the lawyers not standard bank..I made payment of R16 809.81 on the 30th of March I requested several times for this money to b sent back to my account so I can pay the lawyers but up to this day no one from standard bank contacted me...I want my money in my account ASAP I don't want to hear anything about having to allocate the money..! And im definitely not gonna b anymore patient than what I was already. Just send it back to me..#tomorrow