I want my money back from Standard Bank - waiting since June, no response to their emails

I have been waiting for a response from Standard Bank since end of June. There was ***** that happened in my account. The day after an inter account transfer, I called Standard Bank and they told me that because it is a Standard bank to Standard bank account, they have frozen the other account and I will get my money back. This call happened sometime between 1h00 and 14h30 on Friday, 29 June 2018. The person said that for me to get my money back, I need to get a police case number and send it to ********** . I did so , even forwarded supporting documents. This email was sent on the 30th of June.

There was no response. I tried emailing and calling without help for a long time. One day, a gentlemen answered and said he will help me. He asked me to forward the email to him and give him time to sort this out. I did so. The first email I sent to him was on 04 July. The gentleman's email address is ********** . Since that day, he never called, no one called. I sent emails, and I called, to no help.

I went to Twitter and expressed my unhappiness and Standard bank's terrible service. Someone responded. They wanted me to start from scratch explaining. They then asked me to send them an email as they are oline team. I have done that. To date, no one has even given me a courtesy call to explain or say sorry or anything. I am still waiting, more than 2 months later.

I ahve been asking myself if this is how ***** is hidden. If there is nothing to hide, why is everyone quiet? Hoping that I will keep quiet too? All I want is my money back, as I was promised. Standard bank should do the right thing and give me my money. They said it is easy because it is between 2 Standard bank accounts. They must honor their word. They must also check who created the *****ing account, which transactions happened there and get to the bottom of everything. The 2 email addresses I provided have the details. Even Twitter, they have some details. I do not want stories, just my money and explanation on that ******** account.