I Want My Money Back

I closed one of my savings account called Access Save and it had a positive balance. I requested that the money be transferred to my check account. This request was done over a month ago and until to date I still do not have my money. I have been calling over and over into their call centre and I am given a lot of stories and sent from pillar to post. The service has been horrible as I have also been given a lot of stories around what to do to resolve this. I have been promised called back which has not happened.