I want my money back

I am absolutely disgusted by your undermining customer resolution team who clearly saw my complaint as null and void perhaps because its not by a huge business/corporation. I have been waiting for a resolution about the complaint I logged against you for taking funds out of my bank account and not giving me a reason why? It's does seem as if your staff in both complaints department and branches cannot give me a reason why either because believe me I have had so many of them give me different feedback and when I tell them that's not what was said to me initially I get a "okay mam we will look into it" it's April I am still waiting. You have inconvenienced me so much yes it's not alot of money to you but to me it is I had budgeted for that money now I need you to resolve my case TODAY!!!