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boitumelo.moralo boitumelo.moralo

1 reviews | Active since Jul 2014

30 Oct 2019, 08:10

I want my money bac****

This morning I deposited R1600 at a Standard Bank atm at Carnival Mall into my wives account,the atm returned R200 back and with a message on the screen saying I have deposited invalid or folded notes. It then showed me another message on the screen saying cash has been retracted. It did not issue me with a receipt, and now my R1400 which I needed desperately for my bills is gone. I am fuming with rage because the atm has literally ****** me off my money, and now to get it back I must lodge a case and wait for a turn around time of about a week for something that is totally their fault. Absolutely pathetic from Standard Bank,I’ve never experienced this problem with my other accounts from @ Nedbank,Absa and FNB. Standard are total amateurs I just want my money back and I will never set foot at any of your branches or atms

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Replies (2)
Standard Bank
Standard Bank's reply30 Oct 2019, 11:18
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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boitumelo.moralo boitumelo.moralo's update30 Oct 2019, 11:30
Reviewer Update
Thanks to carnival branch , This matter was resolved and my money is in my acc. The call center agent that assisted me was not helpful at all. She couldn’t tell me that I can go to the branch and fix it. She just gave me a response that I should wait until the 5th of November to resolve this matter. She didn’t even assure me that I will get my money BACK!!