KK
Keamogetswe K

1 reviews | Active since Sept 2016

25 Sept 2016, 08:37

I want my money!!! Access save!

<p>I opened an access save account with standard bank to help me save as it has a 7 day notice period. On the 23rd of September I tried to put in a notice for my money with I needed to use on the 30th. I got an error message which prompted me to call them.... I was then told that they have a problem with all access save accounts and their IT technicians are working on it, they said I should try it again in 3 hours or so. Tried it the whole day and it ddnt work at all. The same thing happened on the 24th of September at this point I am extremely annoyed because this means I will only be getting my money a day later than when I need it!!!!!! I called on the 24th, they made me hold for 10 minutes only to tell me that they are still experiencing problems with their system. Now its the 25th and I have been holding waiting for a consultant to be available for the past 8mins. As the days go on it just means Im far from getting MY money!!</p>

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Replies (1)
Standard Bank
Standard Bank's reply26 Sept 2016, 13:24
Official

Good day Keamogetswe Kgomongwe

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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